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App store subscriptions

Since you subscribed through an app store, all billing changes — including plan changes, payment updates, cancellations, and refunds — must be managed directly through that app store.

Unfortunately, we don't have access to app store subscriptions and cannot make changes on your behalf.

Not sure where you subscribed? This guide can help you find out.

What do you need help with?

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Quick things to try first

These steps fix most streaming and playback issues:

• Clear your browser cache or close and reopen the app
• Check your internet connection (try other sites or apps)
• Try a different browser, device, or incognito window
• Restart your device
• Update the app to the latest version

Still not working? We're here to help.

Quick things to try first

These steps fix most login and account access issues:

• Double-check your email address for typos
• Make sure caps lock is off when typing your password
• Try resetting your password using the "Forgot password" link
• Clear your browser cookies for this site
• Try logging in from a different browser or device

Still can't get in? We're here to help.

Quick things to try first

These tips help resolve most coupon and promotion questions:

• Make sure you're entering the code exactly as shown, with no extra spaces
• Check the expiration date of the campaign
• Confirm the offer applies to your subscription type
• Try a different browser if the code isn't being accepted

Still need help? We're here for you.

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